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Frequently Asked Questions

Choosing a storage unit can be a difficult task, with endless size options and features, the choices seem overwhelming. If you feel overwhelmed by all of your options, call one of our storage professionals to help you choose what size and features are best for you.

Here are some questions that will help you narrow down your search and best select a storage unit:

What are you storing?

If your items are sensitive to heat or humidity, then you should consider choosing a Climate Controlled unit. However, if your items could be left in a garage, then a non-climate controlled unit would be an economical and viable option.

How long do you need storage?

West Knox Safe & Sound Storage periodically offers short term specials that will help you with temporary storage needs. Sometimes, we also offer generous discounts for long-term storage.

How much are you storing?

The best way to save money is to only pay for the space that you need! This is where the storage professionals at West Knox Safe & Sound Storage can help! An additional resource for you is the detailed Size Guide.

If you have questions about renting a storage unit or storing certain items, the tips below cover everything from how to efficiently plan the layout of your stored items to properly caring for specific items while they are in storage. If you have a question that is not answered below, a facility employee will be happy to work with you as long as you need!

What’s the difference between an indoor and outdoor unit?

Indoor and outdoor units refer to the location of the door that provides access your unit. An Indoor unit has an interior door entry located inside a building. This building may provide climate control unit or it may not. Outdoor units offer exterior access to your belongings, which, again, may be climate controlled or non-climate controlled. Outdoor units are also referred to as drive-up accessible (or aisle) units.

What is a drive up unit?

Drive-up units are outside storage units that you can drive up to and store your belongings, making unloading and loading most convenient.

What is a roll-up door?

Roll-up doors work similarly to a garage door. They have a sliding latch or lock that, when released, allows the door to roll up overhead.

What is a locker unit?

Locker units are our smallest units available. They are best for storing small items or boxes for light decluttering.

What size unit do I need?

Please use this interactive Unit Size Guide that is available to help you gauge what unit size you need.

Can I pay my bill online?

Yes, you can pay a bill by referring to the home page and clicking “Pay Bill” in the top left corner. We also offer an auto pay program to “set and forget” your monthly payment for your convenience!

What are my lease terms?

We offer month-to-month, ongoing leases that offer you flexibility with your storing plans.

What moving supplies will I need?

In most cases you will need: boxes, packing tape, markers, and wrapping material such as newspaper or bubble wrap.

Are my items covered under insurance?

Please give us a call to discuss our insurance options.

Will my items be secure?

We take every effort to protect your items. We have a state-of-the-art security system as well as gated entry.

What access is available?

Please check our access hours on our home page.

West Knox Safe & Sound Storage offers online bill pay and automatic bill pay options for your convenience. Never worry about late payments or late fees with these online access and automatic bill pay options. Let our staff be your number one resource for your storage questions.

We are the experts so you do not have to be. Call our office today!